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At Chico Auto Finance we are passionate about providing excellent customer service. Our staff is motivated to assist you, and we have representatives that speak both Spanish and English. Please read our FAQ list for answers to our most frequently asked questions.

Click here to make a payment.

If you are in need of further assistance, contact us by phone at 530-895-8321 or send an email.

Frequently Asked Questions

What are your business hours?

Monday through Friday from 8:00am to 5:00pm. Closed from Noon to 1pm for lunch.

How do I contact you?

Click on “Contact us” or you can email us at support@chicoautofinance.com

How do I make payments?

Online – Automatic ACH payments and one time ACH and one-time debit card payments. Click on “Make A Payment.”
Telephone – One time ACH and one-time debit card payments can be accepted over the telephone by calling the branch location that services your account. A convenience fee may apply.
Mail – Checks, money orders, and cashier’s checks can be mailed to the branch location that services your account. Please write your account number on the check, money order or cashier’s check.
Branch Office – Checks, money orders, cashier’s checks, and cash are accepted in the branch location.

How do I obtain a payoff amount on my contract or loan?

Please contact the branch location servicing your account.

Does my contract or loan allow for a grace period?

No, monthly payments are due on or before their due date, however we typically do not assess a late charge unless payments are more than 10 days late. Please see your contract or loan documents to review your late charge provision.

What should I do if my monthly payment is going to be late?

Please contact the us to discuss your situation.

How does finance charge or interest accrue?

Your interest is computed on a daily basis as it accrues on your unpaid principal balance at your annual percentage rate (APR).

Is there a penalty for prepayment?

No, even if the law allows us to impose a penalty.

How do I obtain a payoff amount on my contract or loan?

Please contact customer service regarding the servicing of your account.

Where can I go to get more information about credit?

The American Financial Services Association Education Foundation’s website at www.afsaef.org for general information about vehicle financing, credit cards, and personal loans. For information about credit reports you can visit www.equifax.com, www.experian.com and www.transunion.com.

How is the interest rate established?

Chico Auto Finance considers interest rates being paid by other lenders.  At our sole discretion we evaluate the market to consider fair and competitive rates.

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